Charter Operations Agent

Sun Country Airlines 2021
Minneapolis, MN
Category Operations
Job Description
Sun Country Airlines is seeking a Charter Operations Agent to provide customer service to both internal and external clients during the operational day. This position is responsible for the timely and accurate dissemination of information to multiple stakeholders including flight dispatch, maintenance, vendors, external clients as well as the SOC Duty Manager.

Requirements

  • Associates degree or relevant work experience
  • 1+ year(s) of related experience at an airline
  • Customer service experience
  • Excellent communication skills, both written and verbal
  • Strong organizational and problem-solving skills
  • Ability to work effectively with minimal supervision under stressful situations
  • Intermediate knowledge of Microsoft applications (Excel, Word, OneNote, Teams) and able to use or quickly learn applications
  • Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment

Benefits

  • Comprehensive benefit package including dental and vision
  • PPO and high-deductible health plans
  • Health savings accounts (HSA and FSA)
  • Dependent Care
  • 401(k) match
  • Paid Time Off
  • Paid holidays
  • Life and AD&D Insurance
  • Employee Assistance Program including counseling for employees and their family
  • Fitness incentive and Stop Smoking Support
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