Chief Operating Officer (COO)

The COO will play a critical role in building the infrastructure required for the firm's next stage of national expansion. The COO will own business and operational strategy across the rapidly growing organization and set cross-functional priorities with department leaders.

What You Will Do

The COO will lead the transition from the existing CRM environment to a proprietary AI-powered operating system, drive enterprise-wide AI adoption and automation across business and legal operations, and integrate AI throughout the client journey to improve speed, capacity, consistency, efficiency, and client experience.

Why It Might Be a Fit

The strongest candidate will bring a combination of personal injury expertise, 8-to-10-figure growth, business acumen, technology and AI transformation, operational scale, and data-driven execution.

Requirements

• Significant executive leadership experience within the personal injury industry
• Proven success scaling a law firm or personal injury organization across the 8- to 10-figure revenue range and multiple jurisdictions
• Exceptional business and financial acumen spanning profitability, operating leverage, corporate governance, and executive decision-making
• Significant experience leading enterprise AI implementation and automation within applicable regulatory, ethical, and bar-compliance frameworks
• Strong technology background, including large-scale CRM, case management, data analytics, workflow automation, and digital transformation
• Deep understanding of the personal injury client and case lifecycle, including intake, case management, attorney assignment, and case-maximization protocols
• Demonstrated ability to build scalable infrastructure, processes, and organizational capacity ahead of rapid growth
• Track record of increasing revenue and operational capacity without proportionally increasing headcount
• Expertise in operational efficiency, process improvement, change management, and performance management
• Project management expertise; PMP, Lean Six Sigma, or comparable credentials preferred
• Strong data analytics capabilities, including KPI design and data-driven decision-making
• MBA or comparable advanced business degree preferred