Chief Retail Officer

Prevail Bank
Eau Claire, WI
Job Description
The Chief Retail Officer directs and oversees bank performance through managing the consumer & residential lending, marketing, and retail delivery function of the bank. Promotes a sales and service culture through coaching, guidance, and staff motivation. Ensures all bank and regulatory policies and procedures are followed consistently. Ensures that customer experience is aligned with strategic plan and brand/core values.

Requirements

  • Four-year degree in business, economics, finance or related field; or equivalent combination of education and experience.
  • At least 10 years of progressive leadership experience in retail banking, branch banking, or consumer financial services, with senior-level responsibility for branch performance, retail sales, service, and customer experience.
  • Proven experience leading and scaling retail teams, including branch managers, departmental leaders, and centralized retail functions.
  • Direct exposure to working with a bank board and executive leadership team, including presentation of retail performance, strategy, and risk considerations.
  • Hands-on experience navigating retail banking through change, such as: core conversions or platform modernization, branch transformations or footprint optimization, digital channel integration (online, mobile, CRM)

Benefits

  • 401(k) matching
  • Health insurance
  • Paid time off
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