Chief Retail Officer

Prevail Bank
Wausau, WI
Category Sales
Job Description
The Chief Retail Officer directs and oversees bank performance through managing the consumer & residential lending, marketing, and retail delivery function of the bank. Promotes a sales and service culture through coaching, guidance, and staff motivation. Ensures all bank and regulatory policies and procedures are followed consistently. Ensures that customer experience is aligned with strategic plan and brand/core values. This position is part of Prevail Bank’s executive management team, and will help determine the bank’s long-term direction, policies and procedures, and addresses other strategic issues.

Requirements

  • Responsible for setting and meeting goals within the Retail Deposit, Residential & Consumer Lending, Contact Center, and Marketing Departments.
  • Coaches, motivates, and develops managers within the above departments.
  • Ensure adequate training is done for new hires.
  • Responsible for assuring that the retail area is actively deepening customer relationships through direct sales efforts, cross-selling and outbound contact efforts.
  • Develop strategies to achieve organizational goals.
  • Assist with defining the marketing needs by branch.
  • Participate and remain actively involved in community-wide initiatives.
  • Follow procedures and policies that ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies.

Benefits

  • 401(k) matching
  • Health insurance
  • Paid time off
]]>