Role OverviewThe Chief Staff Officer will enhance internal operations, increase member value, and ensure effective organizational performance for the International Association of Business Communicators (IABC). Reporting to the Vice President of the Professional Societies and Communities Client Network, the position involves integrating strategy, operations, membership, and volunteer engagement for long-term growth and relevance.
What You Will Do
The CSO will act as the primary operational strategist, lead a comprehensive membership strategy, own membership data integrity, and lead CRM and marketing automation configuration.
Why It Might Be a Fit
The ideal candidate will have experience in association management, membership, operations, or related functions, with demonstrated results in growth, retention, and engagement. Excellent interpersonal and communication skills are required, with the ability to work effectively across staff teams, volunteer leaders, and external partners.
Requirements
- Experience in association management, membership, operations, or related functions
- Strong project and process management discipline
- Proven ability to improve operational systems, enhance member value, and manage complex, multi-stakeholder initiatives
- Experience with CRM platforms (e.g., HubSpot, Salesforce), campaign execution, data management and performance reporting, as well as budgeting, financial analysis, and organizational performance management
- Excellent interpersonal and communication skills
Benefits
- Employee ownership
- Hybrid work environment
- Standard 40-hour workweek
- Paid holidays
- Annual operating budget
- Financial reporting and reconciliation
- Performance analytics
- Opportunities for professional development
- Equal Employment Opportunity
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