Role OverviewThe Chief Staff Officer will manage internal operations and ensure effective organizational performance. The role involves integrating strategy, operations, membership, and volunteer engagement at the direction of the board. The CSO will align staff and systems, boost operational effectiveness, and ensure SHARE delivers valuable experience for members and stakeholders.
What You Will Do
The CSO will act as the primary operational principal supporting the Board, translating organizational priorities into coordinated, actionable plans. They will maintain cross-functional operational oversight, facilitate organizational focus and rhythm, and ensure decisions and resources align with strategic priorities.
Why It Might Be a Fit
The ideal candidate will have experience in association management, membership, operations, or related functions, with demonstrated results in growth, retention, and engagement. They will have strong project and process management discipline, with the ability to translate strategy into coordinated execution across functions.
Requirements
- Experience in association management, membership, operations, or related functions
- Strong project and process management discipline
- Proven ability to improve operational systems, support member value, and manage complex, multi-stakeholder initiatives
- Experience with digital marketing tactics
- Experience with CRM platforms (e.g., HubSpot, Salesforce)
- Excellent interpersonal and communication skills
- Familiarity with communications and public relations a plus
Benefits
- Competitive salary ($110,000-120,000)
- Hybrid work environment with in-office days established as Monday, Tuesday, and Thursday
- Standard 40-hour workweek with possibility of additional hours based on project deadlines
- Employee ownership with equal chance to experience the fulfillment and reap the benefits of ownership
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