Role OverviewThis role performs customer and team member support, mentoring, and training to team members, and is an excellent fit for critical thinkers. The position is part of the Customer Service Delivery Team, and duties include initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, and assisting customers.
What You Will Do
Mentoring and training to team members, initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, and assisting customers.
Why It Might Be a Fit
This position is an excellent fit for critical thinkers who enjoy working with others and problem solving.
Requirements
- Currently employed with the Florida Department of Revenue
- Two years of experience conducting research and analyzing information to make decisions
- Experience coaching, mentoring or training others
- Two years of experience communicating with customers for the purpose of resolving inquiries
- One year of Child Support Program experience
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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