Role OverviewThis position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include mentoring and training to team members, initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, assisting customers, interacting with other states, employers, and other business partners, making decisions based on case information and provided documentation.
What You Will Do
The Child Support Case Processing Consultant will be responsible for mentoring and training team members, initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, assisting customers, interacting with other states, employers, and other business partners, and making decisions based on case information and provided documentation.
Why It Might Be a Fit
This position is an excellent fit for critical thinkers who enjoy working with others and problem solving. The ideal candidate will have experience coaching, mentoring, or training others, conducting research and analyzing information to make decisions, and communicating with customers to resolve inquiries.
Requirements
- Currently employed with the Florida Department of Revenue
- One year of Child Support Program experience
- Experience coaching, mentoring or training others
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience communicating with customers for the purpose of resolving inquiries
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
]]>