Role OverviewThis position performs team member support and is an excellent fit for critical thinkers. The duties include completing Quality Assurance tasks and reviews, providing guidance and feedback to team members, and assisting with Collaborative Monitoring.
What You Will Do
Completing special projects and case reviews, initiating and responding to requests, researching and resolving case issues, and gathering information and analyzing data.
Why It Might Be a Fit
The role is eligible for telework after completing required training and reaching an acceptable level of proficiency, and the position utilizes Alternative Screening Criteria in lieu of an SVT.
Requirements
- Currently employed with the Florida Department of Revenue
- Two years of experience with a Child Support Program
- One year of experience performing quality reviews to ensure accuracy and timeliness
- One year of experience coaching, mentoring, or instructing others
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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