Role OverviewThe Christmas Concierge & Admin will be responsible for becoming the Christmas at the Princess event expert as they handle daily communications such as emails, phone calls, voicemails and any communication related to the event. This role will involve monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.
What You Will Do
Daily Communication-Send out daily internal communication regarding event updates, schedules, and important information. Voicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requests. Guest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experience.
Why It Might Be a Fit
Strong communication skills with a passion for delivering exceptional guest experiences. Flexible availability, including evenings, weekends, holidays, and peak event periods.
Requirements
- Proof of eligibility to work in the United States is required.
- Flexible availability, including evenings, weekends, holidays, and peak event periods.
- Strong communication skills with a passion for delivering exceptional guest experiences.
- Proficient in Excel, Word, and Microsoft Outlook.
- Ticketing platform experience an asset.
Benefits
- Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for you and your family.
- Free meals at our on-site employee restaurant.
- Learning programs through our Academies designed to sharpen your skills.
- Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
- 401K, Direct Deposit, etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.
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