Citizens Banker

Citizens Bankers are the face of the branch, getting to know customers and building lasting relationships by providing trusted advice. They provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing, and investing needs.

What You Will Do

Provide recommendations and assist customers with financial solutions, support spending, saving, borrowing, and investing needs, and introduce customers to digital and mobile-first ways to handle banking transactions.

Why It Might Be a Fit

The job requires strong communication and problem-solving skills, a broad range of financial knowledge, and the ability to build positive relationships with customers. The role offers meaningful work and relationships, commitment to community, career opportunities, and exceptional benefits.

Requirements

• High School degree or GED required
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self-motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing
• Paid time off for volunteering
• Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually