City Branch Assistant Manager

The City Branch Assistant Manager helps patrons use the library, connecting community members with reading, library materials, digital access, and special experiences. This role is under the direct supervision of the City Branch Manager and requires an unwavering commitment to Diversity, Equity, and Inclusion. The City Branch Assistant Manager will provide hands-on customer service, assist patrons with library accounts, and help patrons one-on-one with various projects and topics.

What You Will Do

The main day-to-day responsibilities of the City Branch Assistant Manager include providing hands-on customer service, assisting patrons with library accounts, helping patrons one-on-one with various projects and topics, and connecting patrons digitally. The role also involves performing daily departmental procedures, using library technologies and software, and troubleshooting equipment as needed.

Why It Might Be a Fit

To be a successful City Branch Assistant Manager, you should have excellent verbal and written communication skills, strong organizational skills, and a public service orientation. You should also be able to demonstrate character and integrity in all situations, while upholding SJCPL's ethical standards. Additionally, you should be able to work patiently and creatively with all patrons, model excellent customer service, and teach and instruct others on various topics.

Requirements

• Bachelor's degree from an accredited four-year college or university
• Previous experience working with the public and/or experience in public libraries preferred
• A valid State of Indiana Librarian Certification, Level 5 obtained within three years of hire as a condition of employment
• Spanish language skills preferred
• Excellent verbal and written communication skills, as well as strong organizational skills
• Public service orientation and commitment to excellent and genuine customer service
• Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards
• Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies
• Knowledge of library materials and services appropriate for a variety of patrons
• Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time

Benefits

• Medical, Dental, and Vision Health Plans
• Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
• Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
• Flexible Spending Account (FSA)
• Employer Sponsored Life/AD&D and Long Term Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement
• 128 Vacation Hours (16 days) annually
• 80 Sick Hours (10 days) annually
• 10 Paid Holidays