Claim Advocacy Team Lead

Alera Group is looking for a Claim Advocacy Team Lead. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

The Claims Advocacy Team Lead is responsible for guiding and developing a remote team of P&C claim advocates/consultants across the U.S., ensuring exceptional client service, timely claim resolution, and consistent operational excellence. This role plays a critical part in strengthening client relationships, supporting retention, and contributing to overall revenue growth.

Key Responsibilities

• Lead, Mentor & Develop Talent
  Provide day‑to‑day leadership to the claims advocacy team by allocating workloads, monitoring performance, conducting regular one‑on‑one and quarterly check‑ins, and fostering a culture of collaboration, accountability, and continuous improvement.
• Serve as the Technical Claims Expert
  Act as an escalation and referral resource for complex claims across multiple lines, including Property, Auto, General Liability, Cyber, D&O, EPL, and Builders Risk.
• Drive Claim Resolution & Advocacy Excellence
  Consult with carriers, adjusters, and clients to resolve disputes, negotiate favorable outcomes, and support advocates when higher‑level expertise is needed.
• Strengthen Relationships Across the Organization
  Partner closely with producers, account teams, and sales leadership to ensure seamless communication, proactive claim strategies, and exceptional client support.
• Support Operational & Departmental Initiatives
  Contribute to special projects, process enhancements, and departmental goals as assigned by leadership, ensuring the claims function continues to scale and operate efficiently.

• Minimum 5 years of Commercial Claim experience with 1-5 years of supervisory or management experience

• College degree or equivalent experience in the insurance industry

• Professional designations such as INS, AIC, SCLA, CPCU, CCM, or a record of continued education

• Litigation experience

• Strong negotiation and communication skills

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $100K to $125K per year

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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