Claim Specialist - Property Field Inspection

As a Claim Specialist, you will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. You will conduct on-site inspections and assessments of property damages for both residential and commercial claims, collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.

What You Will Do

Key responsibilities include conducting on-site inspections, collaborating with policyholders, gathering necessary evidence, documenting findings, and preparing detailed reports to support the claims handling process. You will also investigate and adjust both personal and commercial property claims with exposures up to $500,000, evaluate coverage and policy terms, and negotiate and settle claims within the authorized limits.

Why It Might Be a Fit

To be successful in this role, you will need to demonstrate strong communication and interpersonal skills, be able to effectively interact with policyholders, agents, and other stakeholders, and have the ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations.

Requirements

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• Physical agility to allow for: walking; bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder

Benefits

• Dental insurance
• Vision insurance
• Telemedicine
• 24/7 mental health professionals
• Fertility/IVF/adoption assistance
• College coaching
• National discount programs
• Interactive monthly financial workshops
• Free financial coaching
• Generous time off policies
• Paid holidays
• Celebration day
• Life leave
• Bereavement leave
• Community service/education support days
• 401(k) plan with company contributions of up to 7% of your salary
• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund