Claim Specialist - Property Field Inspection

As a Claim Specialist - Property Field Inspection, you will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. You will conduct on-site inspections and assessments of property damages for both residential and commercial claims, collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently, and provide exceptional customer service throughout the claims process.

What You Will Do

Key responsibilities include conducting on-site inspections and assessments of property damages, collaborating with policyholders and other parties to gather information and resolve claims, providing exceptional customer service, gathering necessary evidence, documenting findings, and preparing detailed reports to support the claims handling process.

Why It Might Be a Fit

This role requires a highly skilled professional with the ability to investigate problems, evaluate information, and make well-supported decisions, as well as effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.

Requirements

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• Physical agility to allow for: walking; bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder; ability to utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights and pitches for inspection of both residential and commercial structures; ability to crawl in tight spaces to gather information needed during the adjustment of a claim.

Benefits

• Paid healthcare premium
• Multiple healthcare plan options
• 100% coverage for in-network preventative care
• Vision, dental, telemedicine, 24/7 mental health professionals
• Educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring
• Fertility/IVF/adoption assistance
• College coaching
• National discount programs
• Interactive monthly financial workshops
• Free financial coaching
• Generous time off policies
• Paid holidays
• Celebration day
• Life leave (40 hours/year)
• Bereavement leave
• Community service/education support days
• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund
• 401(k) plan with company contributions of up to 7% of your salary