Claims - FNOL (CCT) - Mgr Claims FNOL

Responsible for daily oversight of the unit, manage and lead team of employees, and build a highly engaged workforce to achieve the key business strategies of the organization through effective call center claims processing.

What You Will Do

Deliver effective performance management, communication, relationship building, decision making, and customer service. Assess the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Why It Might Be a Fit

Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships. Possess advanced claims technical knowledge combined with the ability to teach.

Requirements

• Bachelors degree with related claims experience
• Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions
• Anticipates needs of the customer and takes a proactive approach to ensure they are met
• Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service
• Able to multi-task and reprioritize
• Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
• Strong people management skills, effective at coaching and motivating staff
• Possess advanced claims technical knowledge combined with the ability to teach
• Excellent communicator; communicates frequently in a clear, concise manner
• Able to understand and articulate claims operations in a way that drives and achieves team(s) results
• Supervisory experience preferred but not required
• Proficient using MS Word and Excel and have good typing ability
• Ability to use a personal computer and other standard office equipment
• Ability to operate a motor vehicle
• Ability to travel as necessary
• Ability to sit and/or stand for extended periods (75%-90%)

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)