Role OverviewAs the Claims Specialist, you will be responsible for managing the life cycle of product-related claims, from creation and filing of the claim with manufacturers/suppliers, through collection of credit, and final closeout of the issue. You will work closely with our production team to collect information needed for claim submission, then work with the manufacturer/supplier on claim processing and resolution.
What You Will Do
Create and update the status of all product-related claims within the system, work with production and service team to collect pictures, videos, and samples of defective/damaged products, submit required paperwork with the manufacturer/supplier to initiate the claim, coordinate 3rd party inspection of defective materials, if required, and obtain claim authorization or return authorization from the manufacturer/supplier in a timely manner.
Why It Might Be a Fit
The successful candidate will be organized and detail-oriented with excellent record-keeping skills and a good ability to communicate with internal and external parties. Under general supervision, this position will be able to manage a full claim workload with minimal assistance and be responsible for making sound decisions within delegated authority.
Requirements
- 2+ years' experience in claims/disputes
- Excellent time management skills
- Excellent attention to detail and organizational skills
- Good verbal and written communication skills
- Proficiency in basic computer skills that include but are not limited to data entry, Excel, MS Outlook, Internet
Benefits
- Medical, dental and vision insurance
- FSA with debit card
- 401(k) employer match 1% for the first 1% contributed and a 50% match for the remaining 6%
- Bonus opportunities
- Paid Vacation
- PTO
- Paid Holidays
- Annualized reviews for merit increases
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