OVERVIEW
Claims Administrator – Property & Casualty
Hybrid | 2 Days a week in our Tacoma Office
At Alera Group, we help businesses navigate risk with confidence. Within our Property & Casualty division, our Claims teams play a critical role in guiding clients through challenging moments with clarity, responsiveness, and care. We’re hiring a Claims Administrator — an entry point into a Claims career — for our Propel platform, supporting internal teams and clients with accuracy, organization, and service excellence.
This role is ideal for someone with strong customer service instincts, attention to detail, and an interest in building a long-term career in claims.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.
Why Alera Group – Property & Casualty
Career Foundation: Start your Claims career with hands-on exposure to claim intake, carrier communications, and claims systems.
Growth & Development: Receive structured learning support, including ongoing continuing education and mentorship from experienced Claims professionals.
Team-Centered Culture: Work in an environment that values responsiveness, teamwork, and positive client relationships.
If you’re looking to build a meaningful career in Property & Casualty Claims and want to grow in a supportive, team-driven environment, we’d love to connect.
RESPONSIBILITIES
What You’ll Do / Your Impact
Claims Intake & System Management
Review, assign, and enter new claims into the claims management system
Ensure timely and accurate claim set-up and documentation
Maintain data integrity across claims platforms
Client & Carrier Communication
Answer and respond to incoming phone inquiries, including new claim set-ups and general questions
Review carrier documents and correspondence, directing materials to the appropriate Claims team members
Foster positive and professional relationships with internal and external clients
Administrative & Operational Support
Sort and distribute electronic mail efficiently
Maintain the rock chip program and related documentation
Support additional administrative tasks as assigned
Independently prioritize daily work while following established procedures
QUALIFICATIONS
What You Bring
Required
Six months of insurance or claims-related experience or one year of general office/customer service experience
Basic proficiency in Microsoft Office (Excel, Word, Outlook)
Strong organizational skills and ability to manage multiple tasks
Ability to follow procedures and complete daily responsibilities independently
Commitment to completing 10 hours of continuing education annually (in coordination with the Claims Administrative Team Lead)
Preferred
Experience working within insurance agency or brokerage environments
Familiarity with claims or agency management systems such as ImageRight or Sagitta
Strong verbal communication skills and comfort handling inbound inquiries
Core Competencies
Detail-oriented and process-driven
Customer-focused with a professional demeanor
Strong time management and prioritization skills
Willingness to learn and grow within the Claims function
Team-oriented mindset with a positive approach
ADDITIONAL INFORMATION
Salary range is $24.00 - $25.00 an hour.
This position is eligible for a discretionary bonus.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
This role is Hybrid.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
#LI-SE1
#LI-Hybrid