Claims Appraiser - Auto Estimatics

State Farm
Rochester, NH
Category Customer Service
Job Description
Role Overview

As a Claims Appraiser - Auto Estimatics, you will collect vehicle information, complete estimates, and provide technical support to claim handlers. You will work remotely and occasionally visit body shops and customers in person.

What You Will Do

Your responsibilities will include utilizing automated estimating systems, preparing repair estimates, and providing exceptional customer service throughout the claims process.

Why It Might Be a Fit

This role requires excellent customer service, critical thinking, and decision-making skills. You will also need to be able to multi-task across technical platforms and have a valid driver's license.

Requirements

  • Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
  • Excellent customer service, critical thinking, and decision-making skills
  • Strong written and verbal communication skills
  • Ability to multi-task across technical platforms
  • Accountability and Resourcefulness
  • Physical agility to allow for stooping, bending, and some physical lifting

Benefits

  • Competitive pay
  • Annual raise and bonus
  • Robust health and wellbeing programs
  • Multiple healthcare plan options
  • Vision, dental, and telemedicine coverage
  • 24/7 mental health professionals
  • Educational benefits
  • Industry leading training programs
  • Tuition assistance programs
  • Employee resource groups
  • Mentoring
  • Fertility/IVF/adoption assistance
  • College coaching
  • National discount programs
  • Interactive monthly financial workshops
  • Free financial coaching
  • Generous time off policies
  • Paid holidays
  • Celebration day
  • Life leave (40 hours/year)
  • Bereavement leave
  • Community service/education support days
  • Matching Gift Program
  • Good Neighbor Grant Program
  • Employee Assistance Fund
  • 401(k) plan with company contributions of up to 7% of your salary
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