Claims Manager - Excess and Surplus

The Claims Manager - Excess and Surplus will lead a team of skilled claims professionals, guide the resolution of complex losses, and build strong partnerships with brokers, clients, and internal stakeholders. This role offers the opportunity to lead and develop a specialized commercial claims team, influence the handling of significant and technically complex losses, and contribute to business retention, market relationships, and continuous improvement.

What You Will Do

The Claims Manager will lead and manage claims specialists, establish clear team direction, priorities, and performance goals, delegate work effectively, and provide technical guidance on claim referrals. They will also oversee complex claim investigation and resolution, guide claims through the full lifecycle, evaluate loss exposures, and establish appropriate reserves.

Why It Might Be a Fit

This role requires a collaborative claims leader who can confidently navigate complex Excess & Surplus losses, develop talented professionals, and build trusted market relationships. The ideal candidate will have strong commercial Excess & Surplus industry knowledge, solid understanding of the claims-handling process, and three to five years of people-management experience.

Requirements

• Bachelor's degree
• Strong commercial Excess & Surplus industry knowledge
• Solid understanding of the claims-handling process
• Three to five years of people-management experience
• Strong knowledge of reserving principles and practices
• Understanding of relevant insurance products, policy wordings, terms, conditions, and coverages
• Knowledge of the legal and regulatory frameworks affecting commercial claims
• Demonstrated ability to negotiate effectively with claimants, attorneys, brokers, clients, and other stakeholders

Benefits

• Annualized base pay range of $125,417 - $189,483
• Comprehensive compensation and benefits package
• Generous bonus scheme
• Pension
• Flexible working arrangements
• Hybrid working model
• Support for flexible working, health and wellbeing
• Private healthcare
• Generous parental leave benefits
• Career development and digital learning programs
• International career mobility
• Lifelong learning for employees worldwide