Claims Specialist - Crop

Requirements

• Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals
• Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims
• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies
• Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
• Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations
• Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations
• Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business
• Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations
• Participate with internal committee to develop global claims technology solutions that support business need
• Attend National Crop Insurance Services (NCIS) regional and state committee meetings to make business aware of any legal issues or changes that will impact the business
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value ‘can do’ people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Benefits

• Hybrid Working
• 22 weeks of paid leave for family growth
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community