Role OverviewThe Claims Specialist II investigates, evaluates, and resolves cargo loss and damage claims across multiple lines of business. This role combines analytical thinking, investigative work, customer communication, and problem-solving to ensure claims are handled fairly, efficiently, and in accordance with company policies, contractual obligations, and federal regulations.
What You Will Do
Evaluate and settle household goods and logistics claims across multiple lines of business, review claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policies.
Why It Might Be a Fit
You may be a great fit if you enjoy investigating issues and piecing together information to reach informed decisions, communicate professionally and confidently with a variety of stakeholders, balance empathy with objectivity when evaluating situations and outcomes, and stay organized and focused while managing multiple claims and deadlines.
Requirements
- High school diploma or equivalent
- 2–3 years of related professional experience
- Strong analytical, investigative, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities while maintaining attention to detail
- Proficiency with Microsoft Office applications
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off and company holidays
- Paid parental leave
- Life insurance and disability coverage
- Employee assistance program
- Professional development and growth opportunities
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