Role OverviewJoin an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! As a Claims Specialist II, you will investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims. You will focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders. You will provide excellent customer service to ensure our customers have a positive experience and feel valued and supported.
What You Will Do
Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention. Utilize various communication methods to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence to assess the facts of loss and determine liability.
Why It Might Be a Fit
If you’re passionate about helping people restore their lives when the unexpected happens, and providing high-quality customer experiences, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact. At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.
Requirements
- High school diploma or equivalent, Bachelor’s degree preferred
- 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
- 6-12 months’ claims adjusting experience, preferred
- Prior experience working in a remote environment is a plus role
Benefits
- Competitive compensation
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.
- Paid holidays
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