Clerk IV

Massachusetts
Taunton, MA
Category Customer Service
Job Description
The Department of Developmental Services (DDS) is seeking a Clerk IV to manage and maintain the reception area, answer telephones, greet and assist visitors, and provide routine information concerning agency services.

Requirements

  • Exceptional customer services skills required.
  • Maintain Area Office systems and processes.
  • Operate standard office machines and equipment; maintain equipment supplies and report equipment issues, ensure the efficiency of the office.
  • Input data into Meditech/HCSIS on consistent basis to assure individuals are enrolled.
  • Analyze and manage data from MTReporting, HCSIS and Meditech.
  • Resource to staff to assist in resolving computer difficulties and as point person for Meditech and HCSIS issues.
  • Excellent communication and organizational skills.
  • Extensive knowledge in Microsoft Office Word, Excel, and Outlook.
  • Ability to file material in accordance with standard filing procedures.
  • Able to understand and follow moderately complex oral and written instructions and collect, compile, and interpret data and prepare complex reports.
  • Ability to multi-task and prioritize requests to adequately support the office.

Benefits

  • Comprehensive Benefits
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