Role OverviewThe Client Associate / Senior Associate will deliver comprehensive operational support and serve as a trusted resource for clients and an experienced Wealth Advisor Team. This role enhances the client experience by assisting with the service, maintenance, and growth of the team’s high-net-worth client base.
What You Will Do
Provide ongoing operational support for the team’s client base, manage daily transactions and inquiries, serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients, and perform tasks such as funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, and client-directed trade orders.
Why It Might Be a Fit
We are seeking a seasoned professional with exceptional communication and interpersonal skills who possesses a deep understanding of operational processes and workflows. This role offers an opportunity to significantly contribute to the team’s success and client satisfaction.
Requirements
- 2-4+ years of proven client service/support or related experience in the financial services industry
- An undergraduate degree and Series 7 and 66 licenses (required within the first 180 days)
- Additional certifications such as MBA, CFA, CFP, or CIMA are beneficial but not required
- Proficiency with Microsoft Office and prior CRM experience preferred, particularly with Salesforce
- Broad knowledge of Wealth Management, financial products, and services
- Exceptional written and verbal communication skills, with strong interpersonal and client servicing abilities
- Ability to organize, prioritize, manage multiple tasks, and keep the team informed on open items
- Detail-oriented, well-organized, and capable of managing multiple tasks simultaneously
- Ability to adapt to a rapidly changing and fast-paced business environment
- Capable of operating effectively and working under pressure with tight deadlines
- A proactive attitude and ability to work collaboratively
Benefits
- Paid time off
- Medical/dental/vision insurance
- Retirement
- Life insurance
- Discretionary bonus
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