Role OverviewThe Client Care Coordinator provides direct supervision and clinical guidance to a team of case managers, ensuring the delivery of high-quality, compliance-driven case management services to families in the shelter. This role monitors caseloads and documentation quality, facilitates supervisory sessions, and serves as a liaison between frontline staff and senior leadership.
What You Will Do
Provide weekly individual and group supervision to assigned case managers, reviewing cases, documentation, and service plan progress. Monitor caseload assignments and workload distribution to ensure appropriate staffing coverage. Support case managers in addressing complex cases, crisis situations, and client conflicts.
Why It Might Be a Fit
This role requires strong supervisory, coaching, organizational, and communication skills. Ability to manage competing priorities and support staff in high-stress environments. Bilingual ability (Spanish or another language spoken in the community served) is strongly preferred.
Requirements
- Master's degree in Social Work or a related human services field
- Minimum of three years of case management experience, including at least one year in a supervisory capacity
- Shelter or housing services experience strongly preferred
- Familiarity with DHS shelter standards, CARES system, and NYC housing subsidy programs
- Strong supervisory, coaching, organizational, and communication skills
- Ability to manage competing priorities and support staff in high-stress environments
Benefits
- Salary Range: $75,000 - $75,000
- Full-time, Monday – Friday (some evening hours may be required)
- Benefits not explicitly mentioned
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