Role OverviewWe are looking for a friendly, organized, and relationship-focused Client Care Coordinator to join our team. This role blends client care, communication, and internal sales by responding to new inquiries, completing introductory visits, and maintaining strong relationships with existing clients.
What You Will Do
Responding to new inquiries, completing introductory visits, conducting onboarding visits, maintaining client satisfaction, and ensuring smooth communication between clients and the office.
Why It Might Be a Fit
This position will be a great fit for someone who enjoys guiding families through care decisions, building trust with clients, and ensuring they feel supported from their very first interaction with us.
Requirements
- High School Diploma or GED
- Ability to maintain professional, friendly communication with clients and families
- Ability to adapt to different home environments
- Ability to safely enter client homes and move within typical household spaces
- Ability to treat all clients and their property with dignity and respect
- Ability to follow verbal and written instructions
- Ability to recognize and communicate changes in client condition or concerns
- Ability to hear clients, alarms, and instructions from staff or family members
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