Client Care Manager

The Client Care Manager is responsible for coordinating services, building relationships with clients and families, and supporting field employees. This role is at the center of the client experience and requires strong communication, organization, and problem-solving skills.

What You Will Do

Responsibilities include developing and managing a caseload of clients, building strong relationships with clients and families, coordinating client services and schedules, and recruiting and supporting field employees.

Why It Might Be a Fit

This role is a great fit for someone who is compassionate, organized, and relationship-focused, with a genuine passion for helping people live safely at home with comfort, independence, and dignity.

Requirements

• At least one year of experience in customer service, healthcare, home care, scheduling, staffing, case management, or a related field
• Strong communication, organization, time-management, and problem-solving skills
• Ability to build rapport with clients, families, caregivers, referral sources, and colleagues
• Ability to manage multiple priorities in a fast-paced office environment
• Comfort using computers and learning scheduling, documentation, email, and reporting systems
• Sound judgment, professionalism, responsiveness, and a commitment to keeping commitments

Benefits

• Medical, dental, and vision insurance
• Paid time off, including vacation, sick time, and holidays
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement
• Opportunities for professional development and career growth