Role OverviewThe Client Care Representative is responsible for providing a best-in-class experience to current and prospective clients. They will work from a centralized location and primarily interact with clients through incoming phone calls.
What You Will Do
Answer client calls, respond to requests, provide assistance with online banking, mobile banking, bill pay access, debit card transactions, and disputed transactions.
Why It Might Be a Fit
To identify and resolve client issues, collaborate with team members, maintain strong knowledge of bank products and services, and consistently meet or exceed service goals.
Requirements
- High school diploma or equivalent
- One year experience in a retail and/or client service environment
- Excellent client service skills
- Capability to prioritize and execute a variety of tasks simultaneously
- Strong interpersonal and written communication capabilities
- Capability to perform data entry utilizing banking software and Microsoft 365 products
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- FSA
- HSA
- 401K
- Employee Stock Purchase Plan
- Paid Time Off
- Paid Holidays
- Voluntary Supplemental Insurance
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