Client Care Specialist - Mercedes Sudbury

The Client Care Specialist will manage large amounts of inbound/outbound calls and emails, identify customer needs, and provide information on sales appointment availability. They will partner with the sales department to schedule vehicle sales appointments, greet customers, and contact and communicate with customers to identify automotive sales needs.

What You Will Do

The Client Care Specialist will be responsible for answering calls in a prompt, professional, and courteous manner, using scripts to collect all pertinent customer information and documenting it in the system. They will also complete internet lead management on a daily basis and adhere to Asbury phone scripts.

Why It Might Be a Fit

The ideal candidate will have excellent customer service skills, motivation to be successful, and the ability to multi-task in a fast-paced environment. Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience is preferred, as well as experience using customer tracking systems.

Requirements

• Must be able to receive a high amount of inbound calls
• Partner with the sales department to schedule vehicle sales appointments
• Greet customers
• Contact and communicate with customers to identify automotive sales needs
• Follow all dealership processes and procedures
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management on a daily basis
• Answer all calls in a prompt, professional, and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)
• Must be comfortable both talking and appearing in video and photography to dramatically increase client interaction

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities