Role OverviewThe Client Concierge plays a critical role in supporting Courser's small and long-tail clients by delivering proactive, high-quality customer service and operational support.
What You Will Do
Manage non-technical inbound client requests, assist with survey follow-ups, support Account Managers with operational tasks, and ensure operational excellence for clients who are not assigned to a dedicated Account Manager.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in customer service, contact center, or customer success roles, with strong written and verbal communication skills, and experience working with CRM platforms, quoting tools, and Microsoft licensing processes.
Requirements
- 2+ years of experience in customer service, contact center, or customer success roles (MSP or IT services experience preferred)
- Strong written and verbal communication skills, including the ability to handle billing questions and basic sales inquiries
- Experience working with CRM platforms (HubSpot preferred), quoting tools, and Microsoft licensing processes
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proactive, collaborative, and comfortable working within a remote outsourced team structure
- Clear escalation paths for complex billing issues, service quality concerns, or at-risk customer accounts
- Adherence to Courser values, operational standards, and data-handling requirements
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401(k) company match
- Flexible vacation time
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Membership Subsidy
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing certifications
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