Role OverviewJoin our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts. Effectively handle telephone, email, and chat requests by processing the information received accurately and efficiently. Deliver a high level of customer service to every customer.
What You Will Do
Handle all calls and chats in a consistently polite, professional, and efficient manner. Provide first call resolution. Maintain composure when dealing with difficult customers.
Why It Might Be a Fit
The ability to think critically, analytically, problem solve, and work in a team environment. Exceptional written and verbal communication skills. Ability to handle stressful situations appropriately.
Requirements
- 1-5 years of Contact Center experience
- Knowledge of customer service practices and principles
- Ability to handle stressful situations appropriately
- The ability to think critically, analytically, problem solve, and work in a team environment
- Exceptional written and verbal communication skills
- A proficiency in Microsoft
- Ability to sit at a desk up to 80% of the time
- Ability to take calls or chats
Benefits
- Medical, dental, vision, disability, and life insurance
- 401K with company matching
- Paid holidays, vacation, and personal time
- Tuition Reimbursement
- Employee awards program
- A dedicated social platform for peers, work anniversary and birthday recognition
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