Client Engagement Director

Inizio
Philadelphia, PA
Category Customer Service
Job Description
Role Overview

This is a senior client leadership role where you'll oversee a portfolio of pharmaceutical and healthcare clients, growing accounts, strengthening relationships, and shaping solutions that make an impact.

What You Will Do

Manage a portfolio of healthcare and pharmaceutical client accounts, build trusted relationships with senior partners, and identify opportunities to expand existing partnerships and introduce new services.

Why It Might Be a Fit

You'll have the opportunity to shape long-term client partnerships, lead strategic client conversations, and mentor Account Directors and wider account teams.

Requirements

  • 8+ years of experience in client services or account leadership within a healthcare, pharmaceutical or life sciences agency
  • Experience growing strategic client relationships
  • Experience leading complex, high-value accounts and overseeing multiple client programmes
  • Confidence working with senior client partners, including executive leadership teams
  • Experience developing account growth plans and identifying new commercial opportunities
  • Commercial awareness, including forecasting and portfolio management
  • Comfortable leading diverse teams and influencing partners across an organisation
  • A collaborative leadership style with experience developing others

Benefits

  • Great compensation package
  • 23 days' personal leave plus public holidays and volunteering leave
  • Private Medical Plan and Life Insurance
  • 401(K) Plan
  • Hybrid working
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