Client Engineer

As a Client Engineer, you will handle complex technical issues across both remote and onsite client environments. This hybrid role combines senior-level remote support work with direct, in-person client engagement in the field. You will pick up escalations from Specialist I, work through root cause on complex problems, and travel to client sites across the local/metro area as needed to deploy technology, resolve issues, and build client relationships in person.

What You Will Do

Your day-to-day responsibilities will include escalation resolution, triage and scope assessment, onsite field support, audience awareness, infrastructure-layer troubleshooting, M365 administration, macOS support, networking, AI platform support, client communication, tooling, documentation, and multi-client environment management.

Why It Might Be a Fit

To be successful in this role, you will need strong hands-on M365 administration skills, advanced macOS support experience, experience troubleshooting networking issues, solid working knowledge of generative AI platforms, proficiency with RMM and PSA platforms, and strong communication and interpersonal skills.

Requirements

• 3 to 5 years of experience in IT support
• demonstrated experience resolving escalated or complex issues in a managed services environment
• valid driver's license and reliable personal transportation for client site visits
• strong hands-on M365 administration: Exchange, SharePoint, Teams, Entra ID/AAD, including policy, permissions, and tenant-level configuration
• advanced macOS support experience: security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution
• experience troubleshooting networking issues: DNS, DHCP, VPN, and firewall concepts beyond the basics
• solid working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude, with applied experience in prompt techniques and a clear understanding of the underlying technologies
• proficiency with RMM and PSA platforms; willingness to learn our specific tooling quickly
• ability to quickly assess whether an issue requires remote or onsite resolution and whether it can be resolved promptly or requires a longer-cycle approach
• strong communication skills with demonstrated ability to adapt tone, detail level, and prioritization when supporting individual users, managers, and executives
• strong interpersonal skills; able to build rapport with clients quickly and maintain professional, trusted relationships across a variety of personalities and seniority levels
• comfortable representing Treeline in person at client sites; presents professionally and communicates with confidence in face-to-face settings
• methodical approach to ambiguous problems: diagnose before you fix, document as you go
• certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent are preferred
• experience supporting multi-client MSP environments strongly preferred

Benefits

• competitive salary
• comprehensive benefits package
• flexible working conditions
• 100% Medical/Dental/Vision
• equal opportunity employer