Role OverviewThe Client Experience Coordinator will be the first point of contact for clients, making a great first impression and building relationships from the start. This role involves connecting with new leads, qualifying project opportunities, and scheduling consultations. The Coordinator will also manage client communication, maintain accurate client information, and support the sales team.
What You Will Do
The main day-to-day responsibilities include connecting with new leads, qualifying project opportunities, scheduling consultations, managing client communication, maintaining accurate client information, and supporting the sales team.
Why It Might Be a Fit
The ideal candidate will have strong verbal and written communication skills, be comfortable starting conversations, and be able to juggle multiple priorities. They should also be a natural problem solver, a self-starter, and have experience in customer service, retail, hospitality, sales support, or a similar role.
Requirements
- Strong verbal and written communication skills
- Confidence speaking with clients by phone, email, and in person
- Strong computer skills and willingness to learn new technology
- Experience with a CRM such as HubSpot is preferred
- Experience in customer service, retail, hospitality, sales support, or another role where connecting with people is part of the job is preferred
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- 7 Paid Holidays + Vacation
- Potential company-wide bonus
- Ongoing training and opportunities for professional growth
- A collaborative team and workplace recognized as one of Kansas City's Best Places to Work
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