Role OverviewClient Experience Manager is a client-facing, revenue-driving position that directly drives the growth of Doggie Salon & Spa. The role involves managing the booking calendar, client experience, memberships, and payments, with opportunities for growth and development.
What You Will Do
The Client Experience Manager will run the booking calendar, fill gaps, rebook clients, and work the waitlist. They will also greet clients and their dogs by name, recommend add-ons, and handle memberships and retention.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in a front desk or client coordination role, comfort with booking software and POS systems, and strong written and verbal communication skills. They will also love dogs and be able to work in a fast-paced environment.
Requirements
- 2+ years in a front desk, reception, or client coordination role
- Comfort with booking software, POS systems, and digital client communication
- Sales confidence without pressure
- Strong written and verbal communication
- Ability to track performance and manage toward goals
- Love for dogs
Benefits
- $19–$21/hour base pay
- Performance bonuses up to $900/month
- Clear pay progression path
- Structured onboarding
- PTO accrual
- Team bonuses
- Profit-share eligibility
- 401(k) 6% match
- $25 weekly doordash credit
- Ongoing education
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