Role OverviewAs a Client Experience Manager at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships.
What You Will Do
Develop and implement customized account strategies, identify opportunities for upselling, manage client relationships, and oversee a portfolio of clients to ensure all deliverables are met.
Why It Might Be a Fit
Join a thriving Client Experience team with clear advancement paths, promoting from within and providing resources and mentorship for motivated professionals.
Requirements
- 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
- Proven track record of managing client relationships and driving client retention
- Experience with organic SEO strategy development and execution
- Strong understanding of Google Business Profile optimization and local search marketing
- Experience analyzing SEO performance data and communicating insights to clients
- Knowledge of Legal, Dental or Medical industries
- Excellent verbal and written communication skills
- Ability to build trust and rapport with clients quickly
- Problem-solving skills and ability to navigate challenging client conversations
- Strong organizational skills to manage multiple accounts simultaneously
- Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Benefits
- PTO: 2.25 weeks per year
- Health insurance benefits
- 401(k) plan (after 1 year of employment)
- Remote work opportunity
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