Role OverviewThe Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The role plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication.
What You Will Do
Serve as studio leader in absence of GM/AGM/COS, assess customer needs, maintain quality standards for services, and evaluate customer satisfaction. Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service.
Why It Might Be a Fit
This role is key in fostering memorable client experiences that reinforce our commitment to our fitness community. The ideal candidate will be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand.
Requirements
- Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
- Availability to work 4 to 5 shifts, one being a weekend day
- Friendly, outgoing personality and enjoy social interaction
- Exhibits enthusiasm for the studio and for the job
- Must be a patient, courteous listener, able to show empathy
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio’s appearance and cleanliness
- Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
Benefits
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