Role OverviewAs a Client Operations Supervisor, you'll lead best-in-class hospitality and execution of daily operations, supporting the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, and maintaining all studio facilities.
What You Will Do
You will lead on-duty, ensuring seamless class check-ins, studio opening and closing, and assist clients with class selections, membership queries, Fuel Bar orders, and retail. You will also support the implementation and execution of all hospitality processes, train and develop team members, and oversee milestone, loyalty, and surprise and delight programs.
Why It Might Be a Fit
You will be a fit for this role if you have strong customer service skills, a friendly and outgoing personality, and the ability to prioritize and work within a fast-paced environment. You will also be responsible for maintaining a professional appearance and behavior, demonstrating excellent communication skills, and upholding Barry's community and culture standards.
Requirements
- Strong customer service skills
- Availability to work 5 shifts including weekends and public holidays
- Friendly, outgoing personality and enjoy social interaction
- Must be a patient, courteous listener, able to show empathy
- Ability to prioritize and work within a fast-paced environment
- Have an eye for detail and care for the studio's appearance and cleanliness
- Effective team player
- Maintain a professional appearance and behavior
- Demonstrate excellent communication skills
Benefits
- Fuel Bar orders
- Retail
- Client and community initiatives
- Studio and team engagement
- Corporate lead generation and outreach
- Milestone, loyalty, and surprise and delight program implementation and execution
- Studio facilities responsibilities including laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
- Retail and Fuel Bar customer service delivery
- Merchandising
- Maintaining brand standards
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