Role OverviewClient Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.
What You Will Do
Manage and coordinate daily appointment schedules for doctors, answer and return client phone calls, monitor and respond to client emails, provide outstanding client service, and assist practitioners with administrative tasks.
Why It Might Be a Fit
This role requires a highly skilled, self-motivated, and team-oriented professional who is passionate about delivering exceptional care in advanced veterinary medicine.
Requirements
- High School Diploma or equivalent
- At least 2 years of experience in a customer service role
- At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Benefits
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
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