Client Relationship Manager

As a Client Relationship Manager, you'll own a portfolio of client accounts and drive their long-term growth. You'll act as a trusted advisor, helping clients get the full value of our market-leading platform, API, and data integrations.

What You Will Do

You'll manage a portfolio of standard, premium, and API/data integration subscriptions from onboarding through renewal, build deep relationships with clients, drive measurable results, and lead at the executive level.

Why It Might Be a Fit

You'll have the opportunity to grow with the office, work at the cutting edge of AI and data integrations, and be a founding member of our new Austin office.

Requirements

• A track record of building trusted relationships with stakeholders at every level, including senior leaders.
• Strong consultative, analytical, and communication skills, and the ability to turn insights into action.
• Experience managing B2B SaaS or subscription accounts, with proven results in retention and growth.
• Proven success upselling and renewing API products and data integrations, and the ability to position their value to both business and technical audiences.
• Technical curiosity, plus the ability to understand and explain APIs, data integrations, and platform capabilities.
• Strong organization and a proactive approach, with the ability to juggle multiple priorities in a fast-paced environment.
• Comfort with CRM and customer success platforms (e.g., Salesforce, Gong) and with using data to make decisions.
• A collaborative mindset and experience partnering across teams to hit shared goals.
• A bachelor's degree (relevant field preferred), with experience in customer success, account management, or client services.