Client Retention Representative

Universal Energy Solutions
Pittsburgh, PA
Job Description
Universal Energy Solutions is looking for a Client Retention Representative to build and maintain strong relationships with existing and new B2B clients, ensuring satisfaction and minimizing attrition. The role involves engagement with sales customers, handling inquiries and complaints, and developing personalized retention strategies.

Requirements

  • Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
  • Excellent communication and interpersonal skills
  • Strong analytical skills with the ability to interpret data and client feedback
  • Problem-solving attitude and commitment to exceptional customer experiences
  • Ability to work independently and as part of a team
  • Creative approach to developing client retention strategies

Benefits

  • Rapid advancement opportunities
  • Professional sales training curriculum
  • Paid Training
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