Client Service Coordinator

State of Montana
Great Falls, MT
Job Description
The Department of Public Health & Human Services is seeking to fill 17 Client Service Coordinator positions across the State of Montana. The position involves customer service and processing applications/benefits for low-income families and other members of the community.

Requirements

  • Knowledge of public assistance programs and eligibility requirements.
  • Knowledge of customer service principles, practices, and positive public relations.
  • Detail oriented, time management, and multitasking skills.
  • Ability to adhere to confidentiality and proper release of information.
  • Meet minimum qualifications: Associate's degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc. OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards. OR related bachelor's degree and 2 years job-related experience.

Benefits

  • Healthcare coverage
  • Retirement plans
  • Paid vacation
  • Sick leave
  • Holidays
  • Work/life balance
  • Public Service Loan Forgiveness (PSLF) program
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