Role OverviewThe Client Service Coordinator position serves as a vital customer service role with direct contact with the general public in-person and via a telephone helpline. This position listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required.
What You Will Do
Interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.
Why It Might Be a Fit
By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
Requirements
- Knowledge of public assistance programs and eligibility requirements.
- Knowledge of customer service principles, practices, and positive public relations.
- Detail oriented, time management, and multitasking skills.
- Ability to adhere to confidentiality and proper release of information.
Benefits
- Healthcare coverage
- Retirement plans
- Paid vacation
- Sick leave
- Holidays
- Work/life balance
- Public Service Loan Forgiveness (PSLF) program
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