Role OverviewThe Client Service Lead will respond to orders, client inquiries, and resolve issues with orders and delivery dates. They will also provide leadership and coaching to a team of client service specialists.
What You Will Do
The Client Service Lead will respond to orders, general client inquiries, invoice questions, and client complaints. They will also resolve issues with orders, delivery dates, or service.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of client service experience and possess skills such as client service, quality focus, problem-solving, freight forwarding knowledge, and documentation skills.
Requirements
- High School Diploma or GED
- 3-5 years client service experience
- Professional certification may be required in some areas
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives
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