Role OverviewThe Client Service Lead responds to client inquiries, resolves issues, and provides leadership to a team of client service specialists. The role requires client service skills, quality focus, problem-solving, and freight forwarding knowledge.
What You Will Do
Responds to orders, general client inquiries, invoice questions, and client complaints. Resolves issues with orders, delivery dates, or service. Provides leadership, coaching, and training to a team of client service specialists.
Why It Might Be a Fit
The ideal candidate has 3-5 years of client service experience, client service skills, quality focus, problem-solving, and freight forwarding knowledge. The role offers excellent benefits, a quarterly incentive plan, and opportunities for employee recognition and rewards.
Requirements
- High School Diploma or GED
- 3-5 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off
- Excellent Medical, Dental, and Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives
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