Client Service Lead

Requirements

• Serve as the key client and business development lead within their assigned market sector
• Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
• Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results
• Maintain consistent and successful client management throughout the project lifecycle
• Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget
• Collaborate with leadership to bring strategic solutions to both prospective and existing clients
• Builds a team to deliver company business and revenue goals for assigned market sector
• Lead proposal development, presentations, and pitching efforts to win new business
• Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
• Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients
• Shape technical approaches and strategies for winning and delivering work
• Act as a visible advocate by engaging in industry and professional organizations
• Meet annual sales objectives from both retained and new clients
• Form and guide client and project teams to effectively meet client needs
• Oversee the financial performance of projects within your client portfolio, including budgets and targets
• Coordinate with other client service leaders and internal units to achieve broader business goals
• Lead negotiations with clients, teaming partners, and subconsultants

Benefits

• Full employee health coverage (50% coverage for dependents)
• Company 401(k) contribution
• Participation in the Employee Stock Ownership Program (ESOP)
• Performance bonuses