Role OverviewWe are seeking a skilled and experienced Client Service Manager to join our service team at PMA Companies. In this pivotal role, you will serve as the primary liaison for all service, performance, maintenance, and account installation/orientation issues pertaining to assigned accounts.
What You Will Do
Key Responsibilities include ensuring a seamless onboarding process for new accounts, managing vendor partner utilization, providing timely feedback to the service team, and coordinating Stewardship and Claim Review meetings.
Why It Might Be a Fit
The ideal candidate will possess a minimum of six years of hands-on experience in workers' compensation and casualty claims, with a comprehensive knowledge of industry trends and client management.
Requirements
- Possession of a minimum of six years of hands-on experience in workers' compensation and casualty claims
- Bachelor's degree or an equivalent blend of practical work experience and academic achievements
- Demonstrated proficiency in both verbal and written communication
- Demonstrated proficiency in Microsoft Office Applications
- Proven aptitude for analytical thinking and creative problem-solving
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