Role OverviewThe Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer service to our high-profile clients.
What You Will Do
Prepare, analyze, and send daily reports. Coordinate and monitor warehouse inbound and outbound shipments. Monitor WMS system to track SLA. Address late orders as needed. Communicate with warehouse teams and escalate issues.
Why It Might Be a Fit
The ideal candidate is self-motivated, detailed oriented, and has a strong work ethic with a self-driven desire to succeed. They should have strong customer service orientation, proficient computer skills, and be able to work as part of a team.
Requirements
- 1 to 3 years of relevant experience in customer service
- A high school diploma or equivalent is preferred
- Third Party Logistics experience a plus
- Self-motivated and detailed oriented
- Strong work ethic with a self-driven desire to succeed
- Strong customer service orientation
- Proficient: Computer skills (Microsoft/Google)
Benefits
- Medical, dental, vision, ancillary benefits
- Flexible spending and dependent care accounts
- 401(k) match
- PTO, Sick time, paid holidays
- Company-paid Employee Assistance Program (EAP)
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