Client Service Representative - Novi, MI

Bureau Veritas
Novi, MI
Category Customer Service
Job Description
The Client Services Representative is responsible for client contact management through e-mail, telephone, and resolving client inquiries/complaints. Responsibilities include tracking client jobs, reporting progress, and coordinating with laboratory production managers and branch offices.

Requirements

  • BS or technical diploma in Science, preferably in Chemistry
  • Some laboratory experience an asset
  • A minimum of 1 year client service experience
  • Excellent communication skills, both verbal and written English
  • Excellent computer skills, particularly with MS Office applications
  • Strong interpersonal skills – outgoing, positive, tactful and flexible
  • Strong organizing and problem solving skills to effectively handle time critical issues
  • Able to work independently and with others
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